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Secure128 Rapid Response Support Center
Rapid Response Email Contacts
Phone Numbers and Support Center Hours
- Customer Service: 877-824-6434 or 770-783-2610
- Hours of Operation: M-F - 8am-8pm EST
- Fax: 404-935-0520
- Off Hours and weekend support (1 hour SLA): email@example.com
349 Pinegrove Road
Roswell, GA 30075
Secure128 gladly accepts Purchase Orders with a minimum purchase of $250. Please contact us directly if you wish to have this as your payment option.
We appreciate your comments and feedback. Please email or call us directly and tell us how your experience was and what we can work on to better serve you. We will gladly post your comments to our customer page.
Q: Who is Secure128 and why choose us for thawte SSL certificates?
Secure128 is an Authorized thawte Premiere Partner and one of the fastest growing SSL partners today. We are a Business member of the Georgia Chamber of Commerce under our parent company RSoft Consulting, Inc. We are also a Verified Authorized.Net Merchant. We take pride in offering our customers and partners the lowest possible pricing for thawte SSL certificates and excellent customer service.
Q: What is a thawte Server Certificate?
A thawte certificate is a way to ensure safe transmission of sensitive information (such as personal data or credit card numbers) between client and server by providing identity authentication and data encryption. thawte SSL Certificates Web server certificates are compatible with Microsoft Internet Explorer® 5.01 and higher and Netscape/AOL Web browsers version 6.x and higher, Netscape Navigator 4.51 and 6.x, and Opera 7 comprising an estimated 99% or more of all Web browsers in use on the Internet.
Q: What Web servers are compatible with thawte SSL Certificates?
thawte SSL Certificates are compatible with all major Web servers. To see the full list click here
Q: What is a Certificate Authority (CA)?
The Certificate Authority (CA) is the organization that creates and regulates the policy and procedure for authenticating, issuing, renewing, and suspending digital certificates. Working with the Registration Authority (RA), the CA authorizes certificates and ensures the legitimacy of participating parties.
Q: How do I create a certificate signing request?
See our certificate-signing request generation instructions (CSR) instructions located here
Q: Does Secure128 accept Purchase Orders?
We do with a minimum purchase of $250 USD. Please contact us directly to have you set up with this option.
Q: Do you support customers outside the USA like Australia, Europe and Asia?
As long as you don’t live in the countries mentioned, we accept customers outside the USA with a major credit card like Visa, MasterCard and Discover. According to thawte Repository they cannot issue to these countries: Angola, Ascension, Cuba, Czechoslovakia, Libya, Iran, Iraq, Afghanistan, North Korea, Syria, and Yugoslavia.
Q: Do you offer any kind of refund once my thawte SSL certificate has been issued?
If the certificate does not work as intended and you need to cancel or refund, Secure128 will cancel or refund fees following issuance or renewal of any thawte Certificate we offer upon request by the Subscriber within seven (7) days of issue date.
Q: What is a "single-root" SSL certificate and are thawte SSL certificates chained?
All thawte certificates are single root certificates. Unlike other companies which issue certificates off chained roots or license roots from third parties like Go Daddy, Comodo or Network Solutions, thawte owns the root and is not dependent on another root provider. Chained certificates tend to be seen on the low end of the SSL market and require more installation assistance than a single root cert. Plus not all browsers today support chained SSL certificates so the ubiquity is lower.
Q: What is the thawte SSL 123 "Domain Validated issuance" process?
The thawte123 certificates are available in minutes if you are listed with an accredited online registrar. There can be delays in issuance if your domain is not registered with an accredited online registrar
Q: What is the SGC and SSL Web server "Manual Vetted" issuance process?
You will need to provide proof of organization documents like business license, articles of incorporation, DUNS, or any legal document issued by state, local or federal govt. Once you submit the order, please fax your information directly to thawte if it’s a thawte renewal order, then you don’t have to if all information on the company is current.
Q: Are your SSL certificates the same if I went directly off the thawte site?
Our certificates are 100% the exact same certificates you would buy if you went directly to thawte. The only difference will be the cost you pay. We are tied into the thawte API ordering portal so the minute you place an order with us, it is received by thawte. The ordering experience will be the exact same process too. Plus all order correspondences comes directly from thawte. The actual thawte SSL certificate will be emailed to you directly from thawte.
Q: How much will my Secure128 renewal cost me?
Our renewal prices are listed for all thawte certificates on the site.
Q: Does thawte offer any kind of Reissue Policy on any of their SSL certificates?
Every thawte SSL certificate issued comes with free lifetime reissues for the life of your SSL certificate for the exact same fully-qualified-domain name. To qualify for reissuance, all existing core certificate details must remain the same (including fully qualified domain name). Generate a new Certificate Signing Request (CSR) on your web server and get a reissue here
Q: What if the WHOIS info for my domain is not right?
You can always update the WHOIS admin/tech contact information on file for your domain at the registrar where your domain is registered. Registrars do this at least 1-2 times a day. Simply contact them to have them update this information.
Q: Can I renew my thawte SSL certificate with you directly even though I bought it off the thawte retail site or thru another provider?
Yes you can. It doesn’t matter where you bought your thawte certificate. All you will need is a new CSR to place the order with us.
Q: How will I know when to renew my thawte SSL certificate if I buy it from Secure128?
You will be notified by us as early as 90 days with regards to renewing your certificate. The renewal notices can be customized within the Secure128 portal.
Q: What does a thawte SSL certificate look like anyway?
Here is an example of what it would look like
0QsszKuPIefr6hhtyrry/ -----END CERTIFICATE-----
Q: Can I purchase multiple licenses of a single SSL certificate and are these token based certificates?
When placing an order, you will be given an opportunity to select how many licenses you need. thawte certificates are token based certificates like VeriSign. So as an example, if you needed to buy a thawte certificate for 1 year with 2 licenses, you would select 1 yrs as the length and 2 server licenses.
Q: What is a X.509 SSL certificate and does thawte offer that?
X.509 is a standard for public key infrastructure. All thawte certificates are X.509 compliant.
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Q: How does a digital certificate work and what is the encryption strength of thawte certificates?
After authenticating identity, the CA issues digital certificates, which also contain a matched pair of electronic keys, the public key and the private key. When the customer contacts a website, the public key is sent to the customer, and attaches itself and encrypts data that is transmitted back to the website (such as personal information). Upon receipt, the private key recognizes the public key, and then decrypts the information. A similar exchange of public and private keys occurs to confirm the identity of the parties, thus, ensuring that only the intended recipient has access to the information, so privacy and security is maintained. All thawte SSL certificates support up to 256-bit encryption. This of course is all dependent on your browser supporting 256 bit encryption from your browser to the web server.
Q: Do all thawte SSL certificates come with a site seal?
Yes, all thawte certificates come with a site seal you can display.
Q: How long does it take to issue a thawte SGC, Wildcard or SSL Web server certificate?
Typically it takes thawte 2-4 business days to issue this certificate. If it’s a renewal certificate and nothing has changed with your company information like address/phone number, the certificate will be issued normally in a few hours. You will be notified when the verification process is complete. If your order has been accepted, you will receive your SSL certificate via email by thawte.
Q: What thawte SSL certificate supports sub domains? How many sub domains can I secure with a Wildcard certificate?
thawte offers a wildcard certificate. It is used to secure unlimited sub domains that share a common domain name that reside on 1 physical server.
Q: How do I generate a CSR?
If you have access to your server, you can generate the CSR otherwise your hosting company will need to help you. We offer specific instructions on how to generate a CSR depending on the type of server you have located here. If you have any questions, please contact us.
Q: What does a CSR look like?
-----BEGIN NEW CERTIFICATE REQUEST-----
-----END NEW CERTIFICATE REQUEST-----
Q: What symbols can’t I use in my CSR?
If any illegal characters are in one of the dn fields.
The following characters may cause problems: < > ~ ! @ # $ % ^ / \ ( ) ?&. This includes commas. - Generally it would be best to use alphabetic and numeric characters for all your input fields, including the passwords. Characters like "/", "#", and sometimes even the period "." and comma "," may cause problems.
Q: What do I use for the Common Name (CN) when ordering a thawte Wildcard certificate?
Wildcard certificates can save you time and money in acquiring and managing multiple server certificates. Wildcard certificates can secure multiple fully qualified domains if they share the same base domain name and reside on the same physical server and share the same second level domain name.
For example, if you need to secure the following websites:
and all of these websites are hosted on the same server box, you can purchase and install one wildcard certificate issued to *.yourdomain.com to secure all these sites.
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