Customer Resources


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CSR Tools

Generate A CSR

What is a CSR?

The Certificate Signing Request (CSR) is a small, encrypted text file. The CSR contains information about your organization and the domain you wish to secure. A CSR is what you give to a Certification Authority to generate your SSL certificate. It is an essential part of obtaining an SSL certificate. The following instructions can be used to generate a CSR for all Symantec SSL, GeoTrust SSL, Thawte SSL, Rapid SSL, Comodo SSL, GlobalSign SSL, and Trustwave SSL products.

Generate A CSR CSR Decoder

SSL Support

SSL Certificate Resources

Here's everything you need to know about SSL Certificates from how it works to in-depth knowledge on encryption of all types and for all industries.

Choosing the Right SSL? SSL Installation Instructions How SSL Works
SSL Certificate Resources and Support

Browser Compatibility

Browser Compatibility for SSL

Our SSL certificates are supported by most current browsers and devices.

Symantec Geotrust Thawte Digicert Entrust

Frequently Asked Questions

What is a SSL Certificate?

Please go to the following page to learn more about SSL Certificate: CLICK HERE.


CSR Errors - Decoder

Please go to the following page to decode your CSR contents: CLICK HERE.


What is the Processing Time & Requirements for OV/EV Orders?

OV=Organization Validated: 1-2 business days IF the following requirements are immediately followed:
a. Remove privacy block from WHOIS registrar record temporarily AND ensure domain registrant organization and address is consistent with SSL order details (include link to WHOIS)
b. Ensure the Organization name included in the CSR exactly matches the legally registered business name of the domain owner
c. Ensure the person listed as the Admin/Organization contact on the order is an employee of the legal organization with a corporate email address


EV = Extended Validation: 1-5 business days IF the following requirements are immediately followed:
a. Remove privacy block from WHOIS registrar record temporarily AND ensure domain registrant organization and address is consistent with SSL order details (include link to WHOIS)
b. Ensure the Organization name included in the CSR exactly matches the legally registered business name of the domain owner
c. Ensure the person listed as the Admin/Organization contact on the order is an employee of the legal organization with a corporate email address
d. Employment status of the person listed in 'c' above must be confirmed with the Human Resources Department using a publicly listed phone number. Please inform your HR department


How do I Add/Edit SAN Values on Multi-Domain Products?

Create a new CSR for the same domain your certificate is issued to and then Contact Secure128 Support to initiate the process.


How do I Edit/Customize Renewal Emails?

CLICK HERE and log in to your Secure128 account portal for direct access to this feature.


How do I get a Receipt/Invoice for my Purchase?

Secure128 automatically sends a receipt email to the account User Name email address when you complete any transaction with us. If you need something customized, please send a request to billing@secure128.com


How do I Cancel my Order & Get a Refund?

If your order is within 30 days of issuance, CLICK HERE and log in to your Secure128 account portal for direct access to your Order History, locate the order to cancel and click the "CANCEL" button to the right of your order details and follow instructions. NOTE: An email confirmation will be required if your order has already been completed.


Where do I See a List of all my Orders with Secure128?

CLICK HERE and log in to your Secure128 account portal for direct access to your Order History and reporting options.


How do a Reissue my Existing SSL with a New CSR?

Create a new CSR for the same domain (common name) your certificate is issued to and then CLICK HERE and log in to your Secure128 account portal for direct access to your Order History, locate the order to cancel and click the "REISSUE" button to the right of your order details and follow instructions.


How can I Check when all my Certificates Expire?

CLICK HERE and log in to your Secure128 account portal for direct access to the "Customer Reports" function of your account, select "Expiring Orders" from the dropdown menu, and click the "Refresh Report" button to run your expiring certificates report.


Additional Information

Secure128 gladly accepts Purchase Orders with a minimum purchase of $250. Please contact us directly if you wish to have this as your payment option.

We appreciate your comments and feedback. Please email or call us directly and tell us how your experience was and what we can work on to better serve you. We will gladly post your comments to our customer page.

Protect Your Business & Customer Data

with SSL Certificates from the most recognized brands on the web. We can help you get started on securing your entire network from vulnerabilities & cyber attacks today.


Where You Can Find Us?

Secure128
12460 Crabapple Road Suite 202-320
Alpharetta, GA 30004, US
Phone: 770-783-2610


Secure128 Headquarters, Roswell GA







24/7 Around The Clock Customer Support

24/7 Customer Support

Rapid Response Contact Center


Secure128—unlike most industry resellers providing solely online product sales—offers to a global market a full suite of support, development, and professional services, in addition to SSL products, backed by an unparalleled level of industry, technology, and business management expertise. We offer 'around the clock' customer support for all questions and security needs.

  • "First I would like to express my appreciation (and my amazement) on the speed that you processed my request for the wildcard certificate. I really did not expect the process to be completed with blazing speed."

    • Rich Contreras
    • Invoke Solutions
  • "It was Great. Be expecting lots of orders soon!!"

    • Jonathon Patton
    • JMWebDesigns
  • "Our IT manager just processed his Quick SSL order and his feedback to the Secure128 portal was "Easy and I have the cert already."

    • Stephanie Keaney
    • OpSource, Inc.
  • "Thank you Secure128! As always it is a pleasure doing business with you."

    • Ricardo Zaragoza
    • Hotel SanMarino
  • "Looking forward to a long partnership."

    • Patrick Fanning
    • AdvancedGroup.net